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Frequently Asked Questions

How to connect Grounding Mat or Sheets?

What is the difference between PEMF Mat and Grounding Mat?

While PEMF mats and Earthing mats may appear similar at first glance, they operate on different principles. PEMF mats harness the power of electromagnetic fields to interact with the body’s electric energy, while Earthing mats facilitate a direct connection to the Earth’s electrons, promoting grounding and balance within the body’s electrical charge. Both have their place in the wellness world, but understanding their differences allows for informed choices based on your needs and preferences.

We hope this was helpful! Stay grounded! 💚

What's the difference between a grounding (or earthing) mat and grounding sheets?

The main difference between a grounding (or earthing) mat and grounding sheets lies in their design, use, and the areas of the body they affect. Whether a person should use both depends on their specific needs and preferences. Here's a breakdown:

Grounding Mat

  • Design: A grounding mat is typically a flat, portable mat made of conductive materials that connect to the earth's energy via a grounding cord plugged into a grounded outlet or rod.
  • Usage: Designed for versatile use.
  • Purpose: Often used for full body or localized grounding, such as reducing inflammation in specific body parts or while working indoors for long hours.
  • Portability: Easy to move between spaces, making it ideal for use in different locations.

Grounding Sheet

  • Design: Grounding sheets are made of fabric interwoven with conductive fibers, like silver or carbon threads, and cover larger areas such as a bed.
  • Usage: Designed for full-body grounding.
  • Purpose: Targets whole-body grounding over an extended period, such as during sleep.
  • Portability: Less portable but ideal for consistent grounding every night.

Should You Have Both?

  • Consider both if:

Each has unique advantages, and combining them may provide the most comprehensive grounding benefits.

What are grounding sheets/mats, and how do they work?

Grounding sheets and mats, also known as earthing sheets or mats, are bedding products designed with conductive materials that allow you to connect with the Earth's natural energy while you sleep. They work by creating a direct electrical connection between your body and the Earth, which may help balance your body's electrical state, promote relaxation, and offer various health benefits.

What are the potential benefits of using grounding mats/sheets?

Using grounding mat or sheets may have a range of potential benefits, including improved sleep quality, reduced stress, enhanced mood, and relief from discomfort. Some users also report feeling more grounded, relaxed, and rejuvenated after using grounding mat or sheets regularly.

How do I use grounding mat or sheets?

Using grounding mat or sheets is easy. Simply place the grounding mat or sheet on your mattress, You can sleep directly on the grounding mat or sheet or place mat under your regular bed sheet. Connect the grounding product to the Earth's grounding point using the provided cord, which can be plugged into a grounded electrical outlet or a dedicated grounding rod placed outdoors.

Can I place grounding mat or grounding sheet under regular bed sheet?

Yes, you can place grounding mats or sheets under a regular fitted bed sheet.

Recommendations:

  • For optimal results, try to use the grounding sheet directly or with minimal barriers.
  • If you choose to place the mat or sheet under your fitted sheet, ensure the fitted sheet is thin and made of a conductive-friendly material to allow partial grounding.

Best Sheet Materials for Use Over a Grounding Mat

1. 100% Cotton with a High Thread Count (Best Natural Option)

Thin and breathable cotton (preferably 200-400 thread count).

No synthetic blends (polyester reduces conductivity).

Organic cotton is ideal because it has fewer chemical treatments.

2. Linen (Highly Breathable and Moisture-Friendly)

Pure linen allows better moisture transfer, which enhances conductivity.

Avoid synthetic blends.

3. Cotton Sheets Infused with Silver or Carbon Threads

Best option if you want added conductivity.

Common in grounding sheets that connect directly to grounding mats.

4. Bamboo (Only If 100% Natural and Non-Coated)

Soft and breathable, but only works if it has no synthetic coatings.


What to Avoid Over a Grounding Mat

Polyester or Synthetic Fabrics: Block conductivity.

Thick, Heavy Sheets (Flannel, Microfiber): Too insulating, reducing grounding effects.

Moisture-Wicking or Coated Fabrics: Many performance sheets repel moisture, which also repels conductivity.

Is it safe to use grounding mats/sheets?

Yes, grounding mats/sheets are generally considered safe for most individuals. However, it's essential to follow the manufacturer's instructions and guidelines. If you have any medical conditions or concerns, it's a good idea to consult with a healthcare professional before using grounding sheets.

How do I know if my grounding mat is working?

Grounding works at a cellular level, so results aren’t always something you feel right away. Many people expect instant sensations, but it doesn’t always happen that way—and that doesn’t mean it’s not working. Like proper nutrition or hydration, the benefits build over time with consistent use.

For customers who want to verify their connection, we offer an optional Grounding Connection Tester (sold separately). This tester allows you to check that your mat is properly connected to the grounding port of your outlet.

However, even with a connected mat, it’s important to remember that not all home outlets are properly grounded. We recommend using an outlet tester (commonly found in hardware stores) to confirm your outlet is actually grounded before plugging in your grounding products.

Lastly, remember that consistent, daily use is key. Some notice benefits quickly, while for others, it can take time. Either way, the connection is happening whether you feel it or not right away.

Can children use grounding sheets?

Grounding sheets are generally safe for children to use under adult supervision. However, it's advisable to consult with a pediatrician before introducing grounding sheets to a child's routine.

How long does it take to experience the benefits of grounding ?

Individual experiences may vary, but some people report feeling the effects of grounding sheets within a few days to a couple of weeks of consistent use. Patience and regular use are key to potentially experiencing the full range of benefits.

Remember that while grounding sheets have shown promise for many individuals, they are not intended to replace medical treatment. If you have specific health concerns or conditions, it's always best to consult with a healthcare professional.

How to Wash Grounding Sheets?

Grounding sheets are made with conductive materials (like silver threads) that require gentle handling to retain their conductivity. Download Grounding Sheet Care Instructions Here

  1. Use a Mild Detergent
  2. Wash on a Gentle Cycle
  3. Avoid Fabric Softeners and Dryer Sheets
  4. Air Dry or Tumble Dry Low
  5. No Harsh Chemicals

How to Clean a Grounding Mat

Grounding mats are typically made of conductive materials like carbon-infused leatherette or rubber. Download Grounding Mat Care Instructions Here.

  1. Unplug the Mat
  2. Wipe with a Damp Cloth
  3. Avoid Harsh Cleaners
  4. Dry Completely
  5. Regular Maintenance

What are the steps to Protect the Plug and Wire When Washing Grounding Sheets?

Unplug the Wire Before Washing

Always detach the grounding wire from the sheet before putting it in the washing machine. The grounding wire is not designed to be washed.

Secure the Connection Point

If your sheet has a snap or plug connection for the wire, ensure it is securely closed to prevent it from catching on anything during washing. This part is usually durable enough to withstand washing.

Use a Laundry Bag (Optional)

To provide extra protection, place the grounding sheet inside a mesh laundry bag. This reduces the chances of any physical damage to the connection point during the wash cycle.

Gentle Cycle Only

Wash on a gentle or delicate cycle to minimize wear and tear on the conductive threads and the connection point.

Avoid Overloading the Washer

Washing the grounding sheet with heavy items can cause stress on the connection point if the items tumble roughly together.

Inspect Before and After Washing

Before washing, check the snap or plug connection for any signs of wear. After washing, ensure the snap or plug is still securely attached and functional.

Dry Safely

Air dry the sheet or use a low-heat dryer setting, avoiding any damage to the connection point caused by high heat.

Product Quality & Manufacturing

We prioritize quality, safety, and effectiveness. Our products are made in certified facility and meet rigorous testing standards to support your wellness journey

Orders & Delivery

How do I track my order? 

All Rejuvenationist orders are shipped with full order tracking. You’ll be sent an email with your tracking number once your order has been shipped so you can check its whereabouts at ALL times.

Track Your Order HERE

How long does order processing take?  

Your order will usually be processed within 1-3 business days.

Please note that due to matters out of our control, processing may take a little longer in rare cases. If you order on the weekend, your order will be processed on the business day.

When should I expect my delivery? 

Average shipping time varies based on location:

  • Domestic Orders: 3-9 business days.
  • International Orders: 10-18 business days.

Keep in mind that once the parcel leaves the warehouse, we don’t have any control over when it will arrive.

The delivery speed can vary, as it depends on several factors related to the carrier, such as traffic congestion, adverse weather conditions, incorrect addresses and/or customs processes in your country of residence.

These factors and others not listed can significantly affect the prompt delivery of packages, and unfortunately, these circumstances are not within our purview. We appreciate your patience and cooperation in this matter.

What happens if my parcel is delayed? 

We work incredibly hard to get your parcel to you quickly, but because we ship with third party carriers once it’s with the courier it is out of our hands.

So we just need to wait. However, we rarely experience any significant delays. If you believe that your parcel is significantly delayed, returned to sender or missing please contact us so we can provide the fastest possible response, please provide your order number and the actual name you ordered with.

All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day.

Whilst we endeavour to provide assistance super fast, we will not tolerate abuse or customers who send three messages within a day regarding the same matter. Anyone who does this will be placed at the back of the queue.

How do coupons and discounts work? 

Our discount codes do not work for subscriptions, so please make sure to select the one-time purchase option. Note that only one discount can be used per order, and once per customer.

I entered my shipping address incorrectly - what should I do? 

We want to make sure you receive your Rejuvenationist products ASAP, so make sure you enter the correct shipping address and right contact name of the person who will be able to receive it at the time of purchase. This is your responsibility.

If you make a mistake, or things change, contact us immediately and we may be able to modify your order. We can’t make any promises, as we process and ship our orders as fast as possible, but we’ll do our best for you!

How do I cancel an order ? 

If you've had a change of heart about your order or you've noticed an error, feel free to get in touch with us right away via our support email. We'll do our absolute best to catch your order before it's sent out, although we must admit, our order processing and shipping speeds are pretty zippy! But your satisfaction is important to us, and we will strive to assist you to the best of our ability.

Kindly be aware that if cancelling the order proves unfeasible, any expenses related to return shipping will be your own responsibility.

How can I contact the Rejuvenationist Support Team? 

Have a question? Get in touch with our friendly customer service team for assistance. All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day. You can also email us at info@rejuvenationist.com

Returns & Exchange Policy

What is your return policy? 

🛡️ Add FREE Worry-Free Purchase Protection at Checkout

At Rejuvenationist, your peace of mind is our priority.
To ensure your order is protected against delivery issues, damage, or loss, we offer optional FREE Worry-Free Purchase Protection through our trusted partner, Seel.

Please note: You must manually add the Worry-Free Purchase Protection to your cart during checkout in order to activate coverage.

Rejuvenationist does not directly handle returns, refunds, or exchanges.
All claims must be submitted through your Seel Worry-Free Purchase Protection if it was added at the time of purchase.

If, however, you were sent the wrong item then we will happily provide you with a refund. As long as the goods are in their original saleable condition.

Once we have received your returned package, we’ll inspect all items before a refund or exchange is issued. We reserve the right to deny refunds if items are not returned in their original condition, then they will be returned back to you.

We’ll let you know by email if your item has been accepted for a refund or exchange.

What Worry-Free Protection Covers?

  • Lost Packages – Full refund if your package is not delivered within the protection window.
  • Damaged Items – Full refund if your item arrives severely damaged (broken, crushed, unusable).
  • Shipping Delays – Compensation available if your domestic order is delayed more than 10 days, or international orders more than 30 days after shipment.

Minor cosmetic damages (small dents, scratches, unsealed packaging) are not eligible for claims under protection.

How to File a Claim?

  1. Visit our tracking page:
    👉 Tracking and Claims
  2. Enter your tracking number.
  3. Scroll down and click “Report an Issue” under your protection plan.
  4. Submit the claim form with the required information.

Important Timelines:

  • Lost Items: Must be reported within 90 days after shipment.
  • Damaged or Stolen Items: Must be reported within 7 days after delivery.

Final Note:

  • By placing an order, you agree to our Terms of Service and acknowledge that Worry-Free Protection replaces all direct return, refund, and exchange requests to Rejuvenationist.
  • No additional refunds, returns, or cancellations will be processed outside of the Worry-Free Protection system.

For any questions, feel free to contact our support team at:
📧 info@rejuvenationist.com